Manchester Boilers privacy information

PrivacyPolicy

This policy explains how Manchester Boilers collects, uses, stores and protects personal information from website visits, contact enquiries, boiler quotes and service bookings across this website.

Contact Manchester Boilers Call 0161 971 0012

Gas Safe Reg No. 525559Open daily 9am–7pmManchester & Trafford

Manchester Boilers heating engineer mascot holding a wrench

1. Who we are

Manchester Boilers is a heating and boiler installation business serving Manchester, Trafford, Altrincham and surrounding areas.

Website: https://manchesterboilers.uk/
Telephone: 0161 971 0012
Address: Unit 4B North Quays Business Park, Atlantic Street, Altrincham, Greater Manchester, WA14 5ES

If you have any questions about this Privacy Policy or how your data is used, please contact us through our contact page or by telephone.

2. What information we may collect

We may collect the following personal information when you contact us or request a quote:

•Your name

•Your phone number

•Your email address

•Your property address

•Details about your boiler, heating system or the work you require

•Any other information you choose to provide in a quote or contact enquiry

3. How we use your information

We use your information to:

•Respond to enquiries

•Provide boiler and heating quotes

•Arrange surveys, installations and related services

•Communicate with you about appointments or requested work

•Improve our website, services and customer experience

•Meet legal, regulatory or insurance requirements where applicable

4. Lawful basis for processing

We process personal data where it is necessary to:

•Take steps at your request before entering into a contract

•Perform a contract with you for services you have requested

•Comply with legal obligations

•Pursue our legitimate interests in running and improving our business, provided your rights do not override those interests

•Rely on your consent where consent is required, such as certain cookies

5. Cookies

Our website uses cookies to support essential website functions and to help improve browsing experience and analyse site traffic.

Where required, we will ask for your cookie preferences through our cookie banner. You can also manage cookies through your browser settings.

6. Analytics and website data

We may collect limited technical information when you visit our website, such as browser type, device type, pages visited and general usage information. This helps us understand how the site is used and improve performance and usability.

7. Sharing your information

We do not sell your personal information.

We may share your information only where necessary, including with:

•Employees, engineers or subcontractors involved in delivering your requested service

•Professional advisers, insurers or legal representatives where reasonably necessary

•Website, hosting or technical service providers that support our business

•Authorities or regulators where disclosure is required by law

8. How long we keep your data

We keep personal information only for as long as reasonably necessary for the purposes it was collected, including responding to enquiries, providing services, keeping business records and complying with legal, tax or insurance requirements.

9. Your rights

Depending on applicable law, you may have the right to:

•Request access to your personal data

•Request correction of inaccurate data

•Request erasure of your data in certain circumstances

•Request restriction of processing

•Object to certain processing

•Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details on our website.

10. Data security

We take reasonable steps to protect personal data from unauthorised access, misuse, loss or disclosure. However, no method of transmission over the internet or method of electronic storage is completely secure.

11. Third-party links

Our website may contain links to third-party websites or social media platforms such as Facebook, Instagram and LinkedIn. We are not responsible for the privacy practices or content of third-party websites.

12. Changes to this policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the latest version shown on the website.

13. Contact us

If you have any questions about this Privacy Policy or how we handle personal information, please contact Manchester Boilers:

Telephone: 0161 971 0012
Address: Unit 4B North Quays Business Park, Atlantic Street, Altrincham, Greater Manchester, WA14 5ES

You may also have the right to complain to the Information Commissioner’s Office (ICO) if you are unhappy with how your data is handled.

Last updated: 3 April 2026