These terms explain website use, quotation, bookings, access, pricing, payments, cancellations, workmanship, materials, warranties, complaints and legal rights for Manchester Boilers UK customers.
These Terms and Conditions apply to use of the Manchester Boilers website and, where relevant, to quotations, bookings and paid plumbing, heating and boiler services supplied by Manchester Boilers.
A separate written quotation, booking confirmation, scope of work or other agreed document may contain job-specific terms. If there is a conflict, the job-specific written terms will normally take priority for that particular job.
Nothing in these terms limits or excludes rights that cannot lawfully be limited or excluded, including statutory consumer rights.
Manchester Boilers provides plumbing, central heating and Gas Safe boiler services across Manchester, Trafford and nearby areas.
Website: manchesterboilers.uk
Telephone: 0161 971 0012
Email: info@manchesterboilers.uk
Address: Unit 4B North Quays Business Park, Atlantic Street, Altrincham, Greater Manchester, WA14 5ES
Gas Safe registration number: 525559.
Website content is provided for general information and to help customers understand available services. It is not a substitute for an inspection, diagnosis or property-specific quotation.
We aim to keep website information accurate and current, but boiler models, manufacturer requirements, availability, prices, regulations and installation conditions may change.
Images, illustrations, package descriptions and example prices are indicative unless expressly confirmed in a written quotation.
Submitting a contact form, completing the online boiler quote journey or requesting an appointment does not by itself guarantee availability or create a binding contract.
A contract is formed when we confirm the agreed work, price or pricing basis, and the customer accepts that proposal. Acceptance may be recorded by email, message, signature, deposit payment or another clear written method.
Quotations are based on the information available at the time. They may be revised before work starts if important information was missing, inaccurate or later changed.
Customers must provide accurate information about the property, existing boiler or heating system, access, known faults and any relevant safety concerns.
Some quotations require a site survey before the final scope and price can be confirmed.
Where concealed defects, unsafe conditions, asbestos, inaccessible pipework, inadequate utilities or other unexpected site conditions are discovered, we will explain the issue and agree any necessary change before additional chargeable work proceeds, except where immediate action is reasonably required to make the property safe.
Appointment times are arranged in good faith. Arrival times may be affected by traffic, overrunning work, emergency call-outs, parts availability or circumstances outside reasonable control.
The customer must provide safe and reasonable access to the property, appliance, controls, meters, pipework and other areas needed for the agreed work.
A responsible adult must be present where required. Pets, vulnerable occupants and hazards should be managed so the engineer can work safely.
Prices and payment stages will be stated in the quotation, booking confirmation or invoice. Unless stated otherwise, prices include VAT where applicable.
Deposits may be requested for ordered materials, reserved installation dates or substantial planned work. Any deposit and the circumstances in which it may be retained or refunded will be explained before payment.
Invoices are payable by the date shown. We may pause further non-urgent work where an undisputed payment is overdue, after giving reasonable notice.
We will not charge for additional work without explaining the reason and obtaining agreement, except for limited work reasonably necessary to prevent immediate danger or serious property damage where obtaining prior approval is not practicable.
Either party may propose a change to the scope, materials, timing or method of work.
Any material change should be recorded in writing, including its effect on price and timing, before the changed work proceeds.
We may use a reasonably equivalent product where the specified item is unavailable, but will seek approval where the substitution materially affects appearance, performance, warranty or price.
Where a consumer contract is made online, by telephone or away from our business premises, statutory cancellation rights may apply. The applicable cancellation information will be provided where required.
For many service contracts, the statutory cooling-off period is 14 days from the day after the contract is made. Different rules or exceptions can apply, including urgent repairs requested by the customer and goods made to a customer’s specification.
If the customer asks us to begin work during a statutory cooling-off period, we may request express confirmation. If the customer then cancels, they may have to pay a reasonable amount for work properly completed up to cancellation and for non-returnable or bespoke materials, where the law allows.
Outside any statutory cancellation right, a customer may still request cancellation. Any charge will be limited to reasonable direct losses and costs already incurred, such as specially ordered materials, completed work or unrecoverable booking costs.
We may cancel or rearrange where work cannot be performed safely, access is unavailable, essential information is inaccurate, required payment is not made, materials are unavailable, or circumstances beyond reasonable control prevent the work. Where the customer is not at fault, any refundable prepayment for undelivered work will be returned.
Services will be carried out with reasonable care and skill.
Goods and materials supplied will be as described, of satisfactory quality and fit for any particular purpose made known and accepted, subject to normal limitations and manufacturer requirements.
The customer should follow operating, servicing and maintenance instructions provided by us or the manufacturer.
Gas work will be carried out by appropriately Gas Safe registered engineers.
We may refuse, stop or limit work where continuing would be unsafe, unlawful or contrary to manufacturer instructions or recognised technical standards.
Where we identify an immediately dangerous or potentially dangerous gas situation, we may need to follow Gas Safe procedures, which can include isolating an appliance or supply and providing safety information.
New work can expose weaknesses in older pipework, radiators, valves, controls or electrical components. Unless included in the quotation, we are not responsible for unrelated pre-existing defects.
We will take reasonable care of the property and work area. Some installation or repair work may require access holes, lifting floor coverings, disturbance of finishes or minor making-good. The quotation should identify any making-good included.
Decorating, specialist joinery, flooring, asbestos work and structural repairs are excluded unless expressly included.
Manufacturer warranties are subject to the manufacturer’s terms, registration requirements, servicing schedule and exclusions.
We will provide information reasonably needed for warranty registration where this forms part of the agreed work, but the manufacturer controls its own warranty decisions.
Any separate workmanship guarantee offered by Manchester Boilers will be stated in writing. It does not cover misuse, accidental damage, alterations by others, failure to maintain the system, pre-existing defects, or faults in parts not supplied or installed by us.
Customers should report concerns promptly and give us a reasonable opportunity to inspect and, where appropriate, put matters right.
Contact us at info@manchesterboilers.uk or 0161 971 0012 with the property address, date of work and a clear description of the issue.
Nothing in this section removes any statutory right to repair, repeat performance, price reduction, refund, damages or another remedy where applicable.
We do not exclude or limit liability where doing so would be unlawful, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
We are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to use reasonable care and skill.
We are not responsible for losses that were not reasonably foreseeable, for business losses where the customer is acting as a consumer, or for loss caused by inaccurate information, unsafe access, unauthorised alterations, misuse, failure to follow advice or pre-existing defects.
We are not responsible for delay or failure caused by events outside reasonable control, including severe weather, road closures, utility failure, supplier disruption, industrial action, public emergencies or unexpected illness.
We will take reasonable steps to reduce disruption and will contact the customer to rearrange or explain available options.
Third-party links are provided for convenience. We are not responsible for the content, availability or privacy practices of third-party websites.
Website text, branding, graphics and original content belong to Manchester Boilers or their respective licensors and may not be copied or commercially reused without permission, except where permitted by law.
Personal information is handled in accordance with our Privacy Policy.
Customers should not send unnecessary sensitive personal information through general enquiry forms.
These terms are governed by the law of England and Wales.
Consumers normally retain the right to bring proceedings in the courts applicable to where they live within the United Kingdom.
We may update these terms for future website use and future contracts. The version applying to an existing contract will normally be the version provided or available when that contract was agreed, unless a change is required by law or separately agreed.
The latest version will be published on this page.
Questions about these terms can be sent through the contact page, by email to info@manchesterboilers.uk, or by calling 0161 971 0012.
Last updated: 3 August 2026
Important: These terms are a practical business draft and should be reviewed by a qualified UK solicitor before publication or use as contractual terms.
